Ticketing & Check-In

Tickets

 

Travelers will receive 2 identical copies of their airfare ticket.  The Carrier Service Provider will remove one copy during check-in for the Cuba bound flight, and the second copy will be removed at check-in of your return flight to the U.S. 

 

Each Licensed Traveler’s ticket identifies the passenger by:  LAST NAME, FIRST NAME & MOTHER’S MAIDEN NAME.  In many cases, the mother’s maiden name may not appear on the ticket due to the passenger’s last & first names requiring most of the ticket space.  Rest assured that an Airline Brokers-issued ticket is valid, even if the mother’s maiden name is not printed on the ticket.
 
Your ticket also identifies:

 

  • The Travel Service Provider (Airline Brokers) that issued the ticket.  This information is found at the top left portion of the document.
  • The Carrier Service Provider that has contracted with the airline to operate charter flights to/from Cuba.
  • The airline that will operate the charter flight on which you will be traveling.
  • The flight number of the Cuba-bound flight & U.S.-bound flight, along with the check-in, departure, & arrival times.   

 

How to Use Your Ticket on the U.S.-Cuba Flight


You must present the Airline Brokers-issued ticket to the Carrier Service Provider representative when you check-in at the airport.  The representative will maintain the ticket and review your travel documents (passport and Cuban entry visa).  Once this process is complete, the airline agent will print a boarding pass, allowing you to proceed through security to the gate.  The boarding pass will be printed in the name stated on your passport.  In other words, the boarding pass will NOT have your mother’s maiden name, even though Airline Brokers may have included your mother’s maiden name on the ticket. 

 

How to Use Your Ticket on the Cuba-U.S. Flight


At the time of check-in, you must present the Airline Brokers-issued ticket to the Havanatur representative when you check-in at the Cuban airport.  Havanatur is the Cuban organization that provides ticketing and groundhandling services at the airport.  The Havanatur agent will review your travel documents (passport and any required U.S. entry visas) and will print a boarding pass, allowing you to proceed to security.  The boarding pass will be printed in the name stated on your passport.  In other words, the boarding pass will NOT have your mother’s maiden name, even though Airline Brokers may have included it on the ticket.

Flight Check-in: United States to Cuba

 

Check-in is available 4 hours before the flight’s scheduled departure time.  The check-in lines for U.S.-Cuba flights generally are more time-consuming than other international flights; therefore, it is recommended that the Licensed Traveler be present at the appropriate ticket counter no later than 3 hours before the scheduled departure time.

 

Charter flights to Cuba are required to close port check-in counter 1 hour before departure.  It is very important that each Licensed Travel arrive on time to the airport (as noted above).   

  

If you plan to book a domestic flight to/from Miami (or other airport from which your Cuba-bound flight is departing,) it is strongly recommended that you allow at least five (5) hours between the domestic flight and the charter flight.  The domestic flight and the Cuba charter flight are entirely separate air transportation services.  As a result, AIRLINE BROKERS IS NOT RESPONSIBLE FOR ANY MISSED CONNECTIONS OR FOR ANY REFUNDS DUE TO MISSED CONNECTIONS. 

 

Check List of Required Travel Documents:

 

  • Valid Passport
  • U.S. Residency Card (if applicable)
  • Copy of OFAC Specific License (if applicable)
  • Authorization Letter for General or Specific License (if applicable)
  • Cuban Entry Visa
  • U.S. Entry Visa for non-U.S. citizens (if applicable)

 

If you are traveling with a licensed group from Miami International Airport, an Airline Brokers Representative will meet your group at the designated check-in counter to assist you with flight check-in.  You will be notified of the Representative’s name and contact information before the day of the flight. 

 

Airline Charter Luggage Policies:


Each airline has a separate baggage policy.  These policies are stated in the airline’s Contract of Carriage.  These policies generally identify the size of allowed baggage and state the items that should not be included in baggage, such as perishable items. 

 

In addition, each Carrier Service Provider has separate charges that it may impose for excess baggage.  The excess baggage rules will be stated in the Carrier Service Provider’s Operator-Participant Contract.  As a general rule, each Licensed Traveler may be restricted to 44 pounds of  baggage.  The Carrier Service Provider may charge a $2 per pound fee for any additional pounds that the baggage may weigh (after the 44 pounds).  Some Carrier Service Providers may charge a separate fee of $20 per checked bag.  These charges are collected at the airport.

 

Example Licensed Traveler John Smith is traveling with carry-on bag weighing 15 pounds and a 50 pound suitcase that he plans to check.  In this example, the Carrier Service Provider will charge Mr. Smith:

 

Carry-On Bag: 15 pounds  
Checked-In Suitcase: +50 pounds  
Total Weight:  65 pounds  
     
CSP Baggage Credit: < 44 pounds >  
(Fee of $2 per pound)   21 pounds x $2 $42.00
CSP Checked Bag Fee:   +$20.00
Total Cost to Mr. Smith:   $62.00

 Flight Check-in:  Cuba to United States

 

In Cuba, the flight check-in process will occur 4 hours before the scheduled departure time.  The check-in lines generally are more time consuming than other international flights; therefore it is  recommended that you begin the check-in process no later than 3 hours before the departure time.

 

Cuban authorities are required to close the check-in counter 1 hour before departure.  Please make sure to arrive at the early (as stated above) so that you have plenty of time to complete check-in. 

  

Information Regarding Fees and Taxes in Cuba

 

  • Luggage Fees: At this time, baggage fees will not be assessed on your return to the United States.
  • Airport Departure Tax: Travelers leaving Cuba must pay 25.00 Cuban Convertible Pesos (CUC) in cash.  The Cuban government imposes this tax directly on the traveler and requires that the traveler pay the tax at the airport on the day you depart Cuba. 

Flights

Our team will be happy to reserve travel to Cuba from Miami, Ft. Lauderdale, Tampa, or Los Angeles.  Weekly flights to Havana, Camaguey, Cienfuegos, Holguin & Santiago de Cuba!  For a additional information on flights and prices click here.

Hotel & Car Rental 

Wide variety of choices!  Airline Brokers offers competitive pricing and prompt confirmations for superior quality hotels and highly rated car rentals

 

Let Airline Brokers plan your Licensed Group Travel!  Tell us how to make your organization’s licensed excursion into a productive & enjoyable venture.

Airline Brokers Company, Inc. is an OFAC licensed travel agency and charter operator with over 30 years of experience traveling to Cuba.
Florida Seller of Travel # ST37533

Main Number: (305) 642-5002 | E-Mail: groups@airlinebrokers.net | Office Hours: Monday - Friday 10:00am - 6:00pm Eastern Standard Time

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